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- Assistant Housekeeper - Rooms
- Position
- Assistant Housekeeper - Rooms
- Department
- Housekeeping
- Working Location
- Taipa / Cotai
- Post Date
- 06/06/2023
- Requirements
-
• Post graduate in hotel management school
• Diploma or equivalent
• Minimum of 2 years working experience in a similar role
• Proficiency in Microsoft Office
• Proven training skills
• Good business practice
• People management knowledge
• Fluent in Cantonese and Mandarin, good in English writing & verbal communicating
• Aware of FLHSS (Fire, Life, Health & safety, Security) standards
- Responsibilities
-
• Assist the Assistant Executive Housekeeper – Rooms in all phases of Housekeeping activities
• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times and ensure, supervised that the subordinate are well groomed
• Assist rotational or periodic cleaning programs and regular inspections of suites and public areas, back of the house areas, and service areas
• Assist daily briefing to subordinates in the absence of the Assistant Executive Housekeeper - Rooms
• Check all the suites on arrival under his/her care daily, to ensure departmental and Forbes 5-Star standard of cleanliness, maintenance and sanitation. This spot check may either be following a routine check out suite cleaning, in house guest suite cleaning or turn down service
• Randomly check rooms and fill scoring check list daily to be able to give feedback to both supervisors and attendant
• Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs
• Establish, implement and monitor the maintenance and repair program of guest suites. Ensure that repair request is being processed and monitored
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests
• Constantly inspect Housekeeping areas and ensure cleanliness, tidiness and safe. Maintain pleasing environment for guests
• Randomly check floor pantries to ensure the inventories are properly stocked with par level, cleaned and tidied
• Assisting in special projects, refurbishments and renovations if required
• Leads by example. Maintains a positive, cooperative work environment & good communication with all related departments and management
• Leads by example. Promotes a work environment where team members feel valued, involved, appreciated and safe
• Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use
• Observe team member performance and identify training needs
• Evaluate team member performance, through daily scoring check lists
• Responsible to motivating, disciplining and counseling team members when applicable
• Anticipate guest needs, respond promptly and acknowledge all guest, maintain positive guest relations and ensure guest satisfaction at all times
• Schedule & conduct refresh training to ensure emergency procedures, health & safeties as well as hygiene rules are strictly followed to avoid health and safety hazards and injury
• Document and follow-up on employees’ files
• Keep open communication with management & subordinates
• Use creative and participate to the recognition program of subordinates
• Escalate to higher management any difficult situations or problems
• Responsible to keep records of special cleaning and maintenance up to date
• Responsible to keep record of contractors / suppliers interventions
• Respect the privacy of guests & colleagues’ information
• Remain well-mannered and well-groomed as per department and company standard
• Participate in the hotel recycling program and encourage team members to reduce, re-use and recycle
• Perform any other duties and task as required by Assistant Executive Housekeeper / Executive Housekeeper – Rooms
