SJM Job

Position: Assistant Manager - Guest Development
Department: Resort Premium Market Development
Working Location: Taipa / Cotai
Post Date: 30/10/2024
Requirements: • Bachelor Degree in Business, Tourism, Hotel, Sales Management or related disciplines
• Minimum of 3 years working experience in the area of Guest Development / Casino Marketing and Hospitality industry with at least 1 year supervisory experience
• Good understanding of all aspects of management within casino operations in large scale casino hotel
• Knowledge of strong organizational skills
• Good knowledge of gaming management and customer services management
• Proficiency in Microsoft office applications including Word, Excel, PowerPoint and Outlook
• Proficiency in Cantonese, Mandarin and English
• Have proven accountability when working with confidential information
• Get along with fellow employees and work as a team
Responsibilities: • Responsible for supervising team members in the Guest Development department
• Assist in execution of marketing plans of the company
• Ensure all hosted guests are well informed of all special events and promotions
• Initiate the creation of event pre and post event analysis
• Responsible for generating and achieving specific revenue goals by developing new players
• Identify premium player interests and encourage return trips
• Make recommendations to improved guest experience and profitability
• Maintain accurate Premium Guest Development records and performance reports
• Communicates effectively with all related departments in a timely manner

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