SJM Job

Position: Assistant Manager - VIP Services
Department: VIP Services
Working Location: Taipa / Cotai
Post Date: 08/10/2025
Requirements: • College graduate or above is preferred
• Minimum of 3 years related supervisory working experience
• Adaptable and implements new approaches and practices to meet changing circumstances
• Ability to develop good business relationships and can communicate effectively across all levels of the organization
• Above average computer literacy, particularly Microsoft Office Programs
• Proficient in English, Cantonese and Mandarin
Responsibilities: • Manages VIP Services operations from smooth execution of guest reservations, arrivals, in-house services, up to departure
• Closely liaises with the transportation and airport team, to ensure that guests are accorded to appropriate transportation, including the welcome and departure procedures
• Handles service complaints, awareness on sensitivity of issues and ability to escalate when required
• Ensuring good coverage and strong presence at the receptions area, VIP area, and heart of house administration supports, while on duty
• Reduces guest distractions through smooth coordination of VIP / Executive Hosts with other departments
• Managing guests expectations, complains, and working towards exceeding guests satisfaction
• Provide timely update to management on business situation, VVIP activity, keeping updates with other departments, such as but not limited to hotel, Food and Beverage, and tables on guests activity, and submit regular daily activity reports to senior management
• Guiding and working well with internal parties, providing assistance and guidance when required along with Executives
• Recommend and / or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees

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