- Browse Job
- Director - Cage Operations
- Position
- Director - Cage Operations
- Department
- Cage
- Working Location
- Taipa / Cotai
- Post Date
- 26/06/2025
- Requirements
-
• Bachelor degree or above
• Minimum of 20 years of relevant working experience in Casino Cage from integrated resorts, including at least 10 years in a managerial role
• Proficiency in Microsoft office applications
• Fluent in spoken and written Cantonese, Mandarin and English
- Responsibilities
-
• Provide overall strategic direction and daily oversight for the Casino Cage
• Ensure financial transactions are recorded in accordance with company policy and regulatory guidelines
• Develop and oversee the execution of company and property objectives related to Cage, Credit, Count Room
• Direct efficient operations, including labor management and inventory control, adjusting staffing levels based on business demand
• Measure and enhance guest services consistent with the company's core service standards and brand attributes
• Oversee guest service standards and respond to guest and employee complaints in a timely manner
• Assessment of Cage operation duties, processes, and other functionality. Implements changes need to continue to improve on accuracy, efficiency and customer service
• Responsible for producing and controlling departmental budget and cost projections
• Responsible for maintaining adequate cash and chip inventory to ensure Casino Cage and other gaming department's needs; reviews chip inventory logs for each Casino
