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- Assistant Manager - Guest Services (Hong Kong Office)
- Position
- Assistant Manager - Guest Services (Hong Kong Office)
- Department
- Resort Services and Support Operations
- Working Location
- Hong Kong
- Post Date
- 30/03/2023
- Requirements
-
• College graduate or above is preferred
• Minimum of 3 years working experience in counter services, with exposure to multiple casino resorts, properties and possess good business acumen
• Experience in hospitality is a strong advantage
• Adaptable and implements new approaches and practices to meet changing circumstances
• Ability to develop good business relationships and can communicate effectively across all levels of the organization
• Proficient in the use of Microsoft Office applications such as Microsoft Word and Excel
• Proficient in English and Cantonese / Mandarin
- Responsibilities
-
• Responsible for managing the day-to-day operation at Hong Kong Service Counter and assisting sales team to make arrangement for Premium Mass/Program players before arrival to Macau.
• Manage guest services operations from smooth execution of guest reservations, redeem ferry ticket, transportation service, up to departure.
• Closely liaises with the transportation, ferry terminal and airport team, to ensure that guests are accorded to appropriate transportation, including the welcome and departure procedures.
• Accountable for addressing and escalating guest complaints, providing guest information about Macau GLP facilities, Membership programs, and other services.
• To plan and create effective customer service procedures, policies and standards.
