SJM Job

Position: Assistant Manager - Learning & Development
Department: Learning & Development
Working Location: Taipa / Cotai
Post Date: 16/05/2024
Requirements: • Bachelor degree in Hotel management, Human Resources Management or business related discipline
• Minimum of 3 years working experience in a similar role
• Proficiency in Microsoft Office
• Proficient in both written and spoken Chinese and English
• Able to multitask and work in a fast-paced environment
• Strong organizational skills
Responsibilities: • Identify the learning and development needs through analysis and observation which align with the business needs
• Discuss the learning and development needs with management team, the department heads and departmental trainers
• Assist Senior Manager, Learning & Development and Director, Learning & Development to implement learning and development strategies in various section and design the training programs and initiatives to support the implementation
• Design and deliver training programs related to customer service, rooms, F&B, etc. knowledge to both managerial and frontline colleague
• Champion the initial job training plan programs and line certification programs
• Train and coach departmental trainers to drive on the job training skills
• Ensure that the trainers under the responsibility accomplish all tasks and projects according to set guidelines and time frames
• Develop talents through facilitating training programs
• Manage the training matrix and curriculum based on the identified Learning & Development needs in the areas of business goals, colleagues’ career development, etc
• Monitor the training calendar according to business needs and business level
• Work closely with Quality Manager to uplift the service delivery and standards according to Forbes Travel Guide and SJM brand standards
• Work closely with Quality Manager to enhance performance by continual review and improvement on work practices and processes
• Review the guest experience satisfaction scores, feedback and audit result to identify improvement needs and recommend remedial actions and programs
• Handle administrative duties as required to ensure training materials, training records, and reports are well documented and presented with accurate information
• Manage and implement special projects and events to support the continuous development of Learning & Development, as well as the Company to drive effective learning culture at workplace
• Assist with all reasonable duties as instructed by Senior Manager, Learning & Development and Director, Learning & Development

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