SJM Job

Position: Telephone Operator II
Department: Housekeeping - Grand Lisboa Hotel
Working Location: Macau Peninsula
Post Date: 06/01/2025
Requirements: • High school graduated or above
• With related work experience is preferred
• Proficiency in Microsoft Office
• Proficient in spoken and written Chinese and English
• Required to work on shift
Responsibilities: • Responsible for assist our guests efficiently, courteously and professionally regarding all telephone matters
• Responsible for handling hotel incoming customer calls and transfer calls to respective departments
• Ensure calls made by members of staff whether for the account of the Hotel or personal calls, should be signed by authorized persons and sent to Accounts department
• Keeps data and records for each outgoing long distance and local call. Coordinates with the Front Office 皮department to ensure that all telephone charges are properly billed to the guest concerned and are collected before check-out
• Perform other job related duties as requested