SJM Job

Position: Agent – Telephone Sales
Department: Food & Beverage
Working Location: Taipa / Cotai
Post Date: 12/03/2024
Requirements: • High school graduated or above
• Previous experience in similar job role or equivalent
• Ability to speak Cantonese, Mandarin and English
• Good communication skills with customers
• Able to multi - task and work in a fast - paced environment
• Diligent attention to detail and safety
• Required to work on shift
Responsibilities: • Good knowledge of room service menu's and on going promotions in other F&B outlet, able to provide recommendations and suggestions to guests upon request
• Record guest orders accurately and efficiently while honoring all special requests
• Approximate delivery time is given to the guest if the order has not been sent up by this time, a call must be placed to the guest to apologies and re - evaluate the delivery time
• Repeat customer orders for accuracy before entering them into the POS System
• Ensure all food call items are delivered in a clear and professional manner
• Managing multiple phone lines from guests, front office team, or housekeeping team
• Perform other job related duties as requested