SJM Job

Position: Assistant Manager - Spa & Recreation
Department: Spa & Recreation
Working Location: Taipa / Cotai
Post Date: 18/07/2023
Requirements: • Bachelor’s Degree in hotel management or equivalent
• Minimum of 3 years working experience in Spa and / or Recreation field within large size properties, Casino properties and Hotels
• Excellent verbal and written communication in English, Cantonese and Mandarin
• Excellent communication skills and organization skills
• Strong customer service orientation and attention to detail
• Able to work on shift
Responsibilities: • Support company culture in establishing and following the company standards at all time to ensure guest satisfaction
• Perform all duties and responsibilities required by this position at a high professional level and with a friendly attitude at all times
• Check male and female changing facilities as well as all other facilities regularly
• Support the Manager Spa & Recreation in case of an emergency
• Train and test all emergency procedures
• Support weekly walk through with Engineering to ensure the facilities are perfectly maintained
• Handle Guest complaints
• Review the Spa and Recreation schedule daily to ensure booking are made correctly for efficient revenue maximisation
• Create effective schedule to meet needs to the operation and ensure productivity, prior to presenting to the Manager Spa & Recreation
• Report issues with guests and follow up with guests special requests within a timely manner
• Responsible for the safe operations of the Spa, indoor and outdoor Pool areas, Gymnasium and changing facilities
• Support safety and accident prevention programs
• Assist in the delivery and supervision of all water activities and special events around the Pool
• Check first aid kits and lifesaving equipment daily
• Be knowledgeable of Hotel and Spa information to properly answer guest inquiries
• Tour Spa and Swimming Pool areas, changing rooms and the Swimming Pool perimeters
• Monitor staff adherence to Hotel & Recreation policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
• Provide input for the development, implementation, and measurement of guest service standards consistent with company’s standards and brand attributes
• Support training and development opportunities for all line employees
• Stay current, knowledgeable, and abreast of the latest in industry trends, equipment and technology

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