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- Service Agent - Hotel Reservations
- Position
- Service Agent - Hotel Reservations
- Department
- Hotel Reservations
- Working Location
- Taipa / Cotai
- Post Date
- 17/02/2025
- Requirements
-
• Diploma holder or above
• Customer service experience or call center background is preferred
• Courteous, service-oriented with pleasant personality, good telephone manner and communications skills
• Proficient in the use of Microsoft Office applications such as Microsoft Word and Excel
• Fluent in English, Cantonese and Mandarin
• Good communication skills and voice
• Have a well-groomed, professional appearance
• Be willing to work any day and any shift including weekends and holidays if required
• Work inside and continuously maneuver in and around all areas of the property
- Responsibilities
-
• Respond to all guest requests and ensure that guests receive prompt attention
• Responsible for handling hotel incoming customer calls and transfer calls to respective departments
• Ensure familiarity with all rate plans and pricing strategies under different market segments across marketing and distribution channels
• Maintain current knowledge of company products, policies and procedure pertaining to all areas of operation as well as keeping abreast of up-coming events, ensuring accurate information is provided to our customers
• Answering guest enquiries and assist guests for hotel information / restaurant and spa bookings
• Handle correspondence promptly and maintain electronic and manual filling systems
• Accurately record and process requests and messages for customers and associated departments
• Upkeep the call performance, work with the team to achieve Forbes 5 star standard
• Become conversant with all fire and life safety standards and procedures. Have sense of urgency to escalate to superior / management team if need be
