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- Assistant Executive Housekeeper - Rooms
- Position
- Assistant Executive Housekeeper - Rooms
- Department
- Housekeeping - Grand Lisboa Hotel
- Working Location
- Macau Peninsula
- Post Date
- 20/08/2025
- Requirements
-
• Diploma or equivalent in hotel management school
• Minimum of 4 years working experience in a similar role
• Excellent management skill
• Good knowledge and experience in maintaining material, fabric and flooring
• Able to interact with guest respectfully, naturally and efficiently
• Fully aware of FLHSS standards
• Able to collaborate with colleagues across all levels & locations to deliver great results
• Fluent in both written and spoken English, Cantonese and Mandarin
• Proficiency in Microsoft Office
• Required to work on shift
- Responsibilities
-
• Responsible for the smooth running of the operations and all related areas in the absence of the Executive Housekeeper - Rooms
• Adhere to the established standards of conduct and house rules, fire regulations and all other departmental procedures and policies
• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times
• Prepare monthly schedules (staffing/ vacation/ maintenance/ deep cleaning, etc…)
• Check rooms to ensure that everything is cleaned and well maintained at all times
• Ensure appropriate staff levels and assign special duties as needed
• Be familiar with all operating equipment so as to instruct colleagues of the proper use
• Possess technical knowledge of different cleaning procedures as well as the correct use of chemicals
• Check daily for maintenance conditions
• Make work orders for repairs and follow up for prompt service
• Check public space to ensure the ambiance is warm and welcoming reflecting our local character and international sophistication (lighting/music/ flowers/ scent, etc…)
• Establish cleaning programs to maintain top cleanliness and hygiene standards
• Contribute actively in scheduling all maintenance programs
• Contribute to build the scope of work of the maintenance program to make sure everything is covered to achieve and keep high standard, and protect company assets
• Ensure Housekeeping colleagues are appropriately attired at all times
• Deal efficiently with all contractors or suppliers
• Deal efficiently with all Housekeeping personnel
• Responsible for implementing on-going training programs
• Dispense on the job training for subordinate
• Use creativity to dispense training
• Dispense daily briefing
• Dispense and organize departmental meeting on regular basis
• Contribute actively to the recognition program of his subordinate
• Schedule and conduct colleague reviews
• Coordinate and conduct disciplinary interview
• Document and follow-up on employees’ files
• Maintain good communication with other departments
• Participate to communication meeting with other departments
• Review and schedule scope of work according to other department’s needs
• Review regularly rooms layout or set up and train accordingly if necessary
• Schedule and contribute and compile various inventories (linen, supplies, FF&E, OS&E, equipment, etc…)
• Is aware of all P/A material, flooring, fabric specifications and categories
• Liaise with outside contractors/ suppliers as appropriate
• Participate, assist and supervise with cost control and payroll
• Ensure emergency procedures are followed strictly
• Ensure health and safety as well as hygiene rules are strictly followed
• Keep open communication with the Executive Housekeeper - Rooms
• Escalate to higher management any difficult situations or problems
• Keep records of special cleaning and maintenance up to date
• Keep record of contractors / suppliers interventions
• Provide constructive feedback on what was observed, keeping in mind quality and productivity
• Inspect store rooms/ pantries/ chute areas/ collection rooms regularly, ensuring that inventories are taken and that they are properly stocked, cleaned and tidy
• Elaborate the Rooms operation budget under Executive Housekeeper - Rooms guideline and supervision as well as other budgets and projects
• Be responsible and accountable for the rooms departmental operating budget
• Be responsible and accountable for recording colleagues training as well as performance management and reviews
• Find ways to improve the efficiency of the operations that will benefit our clients
• Find ways of maximizing and increasing sales and/or yield (in revenue centers)
• Find methods of reducing costs without affecting the level of service or product received by the guests
• Propose and initiate new services and products for our guests when approved
• Keep informed of new techniques and trend all time
• Develop and demonstrate his/her creativity at all time
• Respect the privacy of personal guests information
• Share experience and best practice
• Never request favors/tips from guest
• Perform any other reasonable duties as required by the department head from time to time
