- Browse Job
- Chief Concierge
- Position
- Chief Concierge
- Department
- Hotel Operations
- Working Location
- Taipa / Cotai
- Post Date
- 20/05/2026
- Requirements
-
• Diploma or above, major in hotel management is highly preferred
• Minimum of 5 years working experience in a supervisory/similar role within a five star hotel
• Excellent verbal and written communication in English, ideally fluent in Cantonese and Mandarin
• Strong customer service orientation and attention to detail
• Able to communicate effectively with customers and coworkers
• Strong organization skills
• Good computer and system skills
• Able to work on shift and stand for long period of time
• Able to multi-task
- Responsibilities
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• Manage daily operations and oversee team performance
• Supervise the daily operation of the Bell, Cloak Rooms and Concierge counters to ensure all allocated daily tasks are completed and all team members’ meets the service expectations required. Ensure the Hotel area and lobby is maintained according to established service standards
• Ensure that all services provided are anticipatory and guest centric, promoting outstanding / exceptional guest satisfaction at all times
• Maintaining current product knowledge of events and facilities of hotel to ensure guests receive accurate and timely information. Required to maintain an awareness of events, activities, venues and places of interest to which they can refer guests
• Monitor services provided by all colleagues and ensure high standards that exceed guest expectations are maintained at all times
• Maintain strong relationship with the Food & Beverage Department and promote Hotel’s Restaurants to guests
• Maintain a good relationship with various relevant entities that will assists in the daily operation of Concierge or benefit our guests
• Responds to guests’ correspondences and enquiries appropriately, professionally and within an appropriate time frame
• Handles guests’ feedback, complaints and provide appropriate resolutions in a timely manner
• To prepare accurate reports on productivity of Concierge Department
• Oversee departmental trainer to perform training and quality control checks
• Study and evaluate operations procedures and make suggestions for improvement when needed
• Oversee all staff performance and provide on-the-job guidance
• Ensure team member’s uniforms, equipment, personal hygiene and grooming standards meets the required standards
• Be responsible for the preparation of rosters and the confirmation of employee timesheets and payroll summary in an accurate and timely manner in line with company deadlines
• Identify and praise colleagues that are recommended by guests for their good work
• Maintain permanent communication channels with all colleagues and ensure their feedback is acknowledged and action when needed
• Ensure all Concierge team members complies with hotel and department policies and procedures
• Attend and contribute to all meetings as required
