- Browse Job
- Supervisor - Rooms
- Position
- Supervisor - Rooms
- Department
- Housekeeping
- Working Location
- Taipa / Cotai
- Post Date
- 22/04/2024
- Requirements
-
• High school graduated or above
• Minimum of 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Basic knowledge in Microsoft Office
• Experience with Hotel Property Management System
• Fluent in Mandarin & Cantonese, good command of verbal communication in English
• Must be able to work on shift, long standing & walking
- Responsibilities
-
• Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies
• Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times
• Consistently offer professional, friendly and engaging service
• Lead and supervise the room attendant to perform the day-to-day operation of the department to ensure service standards are followed
• Ensure guest room cleanliness and services as per department and Forbes 5-star standards
• Provide courteous services to guests and respond promptly to guest enquires, complaints and requests, logging and notifying the proper areas and inform AEH - Rooms / EH - Rooms promptly for any unusual activities
• Participate & dispense when applicable daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section; Ensure Room Attendants are correctly informed on hotel information, standards and instructions
• Is responsible for Issuing and collecting master keys and communication devices to guestroom attendants
• Record attendance of floor team members and take the necessary action
• Check all VIP rooms prior to arrival according to department & Forbes 5-star standards
• Check physically all Front of House and Back of House such as corridor, lift landing, back stairs and take corrective action promptly if discrepancies are located
• Inspect all occupied rooms and vacant rooms upon or before completion to ensure cleanliness and standards met
• Ensure all departure rooms are checked and released promptly for re-let
• Release all inspected vacant-clean rooms promptly
• Perform daily scoring inspection and participate to appraisal process of the member place under his supervision
• Check daily out of order room and up-date status of work
• Monitor Room Attendants work progress of daily assignment
• Spot check Room Attendants and ensure that proper cleaning procedures and steps are taken at all times
• Follow up on all guest requests and provide prompt service with minimum delay
• Supervise all special projects, i.e. mattress turning, renovations, general cleaning, etc
• Raised work order for any repair maintenance required on the floor, public area, back of the house areas, and service areas Report and Escalate to AEH - Rooms / EH - Rooms promptly when repairs are delayed
• Monitor guestroom mini-bar as well as stock on warehouse
• Check room attendant carts to ensure they are stacked adequately and neatly
• Check and report all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to AEH - Rooms / EH - Rooms
• Ensure linen supplies are adequately stocked on the linen shelves at pantries
• Conduct floor linen inventory
• Control adequate storage of supplies to prevent theft, loss, spoilage and damage Conduct periodical inventory as directed and required by AEH - Rooms / EH - Rooms
• Report unusual activities to AEH - Rooms / EH - Rooms
• Housekeeper- Rooms promptly
• Submit room status reports to coordinators on time
• Promote a work environment where employees feel valued, appreciated, involved and safe
• Ensure team member uniform is clean and tidy and personal hygiene and grooming are maintained at all times
• Attend training sessions and provide on the job training to subordinates as scheduled & according to need Evaluate staff performance for training need
• Lead by example Follow departmental policies and procedures
• Lead by example Work in compliance with FLHSS standard to avoid health and safety hazards and injury and report anomalies
• Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate
• Complete assigned task and reports to AEH - Rooms / EH - Rooms
• Other duties and responsibilities as assigned by the AEH - Rooms / EH - Rooms
