- Browse Job
- Supervisor - Public Area
- Position
- Supervisor - Public Area
- Department
- Housekeeping
- Working Location
- Taipa / Cotai
- Post Date
- 22/04/2024
- Requirements
-
• High school graduated or above
• Minimum of 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Basic knowledge in Microsoft Office
• Experience with Hotel Property Management System
• Fluent in Mandarin & Cantonese, good command of verbal communication in English
• Must be able to work on shift, long standing & walking and reasonable lifting
- Responsibilities
-
• Adhere to the established standards of conduct and house rules, fire regulations and department policies & procedures
• Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times
• Check team member grooming, uniform and personal hygiene at the beginning of each shift, ensure grooming standard are maintained at all times
• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the allocated section assignment to ensure service standards are delivered
• Ensure public area cleanliness, services & maintenance under his / her responsibility are complying with SJM and Forbes 5-star standards
• Adjust schedule to ensure business volume is manageable and achieved
• Provide courteous services to guests and respond promptly to guest enquires
• Is responsible to supervise Lost and Found and must ensure they are brought back to Housekeeping office promptly
• Inform AEH /EH promptly for any unusual activities
• Participate & dispense briefing when applicable in daily briefing, daily warm up and department meetings
• Ensure PA Attendants are informed daily about priorities in their section and are correctly informed on hotel information, activities, standards and instructions
• In the absence of PA AEH, is responsible to take over additional responsibilities and in accordance with the EH guidelines
• Responsible to coordinate with other department when applicable
• Is responsible for issuing and collecting communication devices & keys (if applicable) to PA Attendants
• Control PA attendant section allocation
• Ensure all zones are properly covered
• Record attendance of team members and take the necessary action
• Check physically (walk all zones) all Front of House & Back of House areas including Food and Beverage outlets, public areas, washrooms, exterior grounds, shops and back of the house areas under hospitality areas
• Raised work order for any repairing required for public area. Report concerns to AEH / EH promptly
• Following up work order daily, check & report any pending issues
• Ensure cleaning supplies & guest supplies are adequately stocked for daily operation
• Check and report all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to AEH /EH, assist with deep cleaning schedule & priorities
• Control adequate storage of supplies to prevent theft, loss, spoilage and damage Conduct regular inventory as directed and set by department head
• Check & escalate any pest control issues in public areas
• Is responsible for promoting a work environment where employees feel valued, appreciated, involved and safe
• Attend training sessions; Provide on the job training to subordinates and identify needs
• Ensure subordinates are able to execute the assigned tasks correctly according to standard
• Complete administrative tasks and complete all forms as required
• Is responsible to fill daily quality scoring sheet for subordinates and outsourced suppliers if applicable
• Lead by example Follow departmental policies and procedures, follow all safety and sanitation policies and strive for constant improvement to avoid health and safety hazards & job injury
• Act promptly and according to set procedure in case of any emergency such as fire, flooding, typhoon…
• Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate
• Complete assigned task and reports to AEH / EH - PA
• Perform other duties and responsibilities as assigned by the AEH / EH - PA
