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- Manager - MICE
- Position
- Manager - MICE
- Department
- Sales
- Working Location
- Taipa / Cotai
- Post Date
- 17/05/2024
- Requirements
-
• Minimum 5 years progressive experience in a proactive sales role in an established luxury hotels and casinos with large meeting spaces
• Driven, self motivated individual with excellent interpersonal, oral and written communication skills
• Good influencing skills and the ability to effectively deal with internal and external customers, some of which will require high levels of patience, tact and diplomacy
• An excellent team player who is able to work under pressure and meeting tight deadlines
- Responsibilities
-
• Responsible for proactively soliciting, managing and contracting MICE related opportunities, with the aim to exceed personal and team related revenue and room night goals, identify business trends and marketing opportunities that can improve hotel's performance.
• Responsible for assigned sales target in accordance to cluster segmentation, to work closely with each salesperson to identify opportunities and ways to maximize and exceed personal and team revenue goals
• Leads the daily activities of MICE sales, with a focus on building long-term customer relationships that lead to the achievement of sales objectives and repeat business
• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Asst. Director
• Prospecting and growing an account list, handling incoming leads and closing sales
• Practice professional account qualification on a consistent basis (i.e., measure budget needs, date flexibility, space requirement, competitive information etc)
• Attend tradeshows, travel functions, major business functions or as required/directed by the Asst. Director
• Organizes familiarization of hotels and their facilities with clients and potential ones
• Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion
• Complete small administrative tasks on your own (i.e., photocopying, filing) where possible
• Adhere to all established policies and procedures relating to administration of accounts and ultimate booking of business
