- Browse Job
- Housekeeping Dispatcher
- Position
- Housekeeping Dispatcher
- Department
- Housekeeping
- Working Location
- Taipa / Cotai
- Post Date
- 17/05/2024
- Requirements
-
• High school graduated or above
• Previous guest service and/or Housekeeping experience is preferred
• Positive attitude
• Ideally communication fluent in Cantonese and Mandarin. English skills is a plus
• Fully aware of FLHSS standards
• Basic IT knowledge (Microsoft Excel)
- Responsibilities
-
• Consistently offer professional, friendly and engaging service
• Reports to shift on time in issued uniform in a neat, clean and tidy appearance at all times
• Attends daily briefing
• Attends to training session
• Handles the safekeeping, recording, collection of all keys and mobile phones held in the Housekeeping Office to ensure a safe and secure work environment
• Answers telephone calls in accordance with Housekeeping standards, records incoming requests and messages and communicate information to concerned parties and personnel in a timely manner
• Receives Lost and Found items and records in iTrak system and store them in accordance with standard. Handles the claiming and clearing of any Lost and Found items
• Updates Opera system and contacts Supervisors to report room discrepancies
• Controls and file Housekeeping Records and Reports as per Housekeeping guidelines
• Monitors job dispatches and informs Supervisors or Attendants of any time-out jobs
• Assigns and monitors room inventory in e-Housekeeping to ensure productivity of Room Attendants are achieved during daily operation
• Monitors and tracks status of “out of order” and “out of service” rooms; update accordingly
• Monitors completion of work orders submitted for repairing and dispatch orders to Engineering
• Communicates effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation
• Handles babysitting requests and assigns appropriate Attendant to provide services without delay
• Follows departmental policies and procedures and service standards
• Adheres to the Company policies and procedures and complies with the Code of Conduct
• Remains well-mannered and well-groomed in accordance with company standards
• Follows all Fire–Life–Health & Safety-Security policies and strives for constant improvement to avoid health and safety hazards
• Observes and participates in the company’s recycling program and strictly follows the company’s objectives to reduce, re-use and recycle wherever possible. (Sustainability)
• Ensures excellent personal appearance, posture and hygiene and strictly follows the grooming standards
• Completes daily assignments and reports progress to Supervisor
• Other duties and responsibilities as assigned by the Supervisor/Assistant Executive Housekeeper-Rooms / Executive Housekeeper-Rooms
